Contact Us

Contact The Ember Society

We're here to help with orders, deliveries, returns, product information and general enquiries.

Our customer service team is available Monday to Friday, 9am–5pm, excluding UK public holidays.

Email: info@embersociety.co.uk

Telephone: 0330 043 9740

We aim to respond to customer enquiries as quickly as possible during our normal opening hours.

Returns and Customer Service Address

The Ember Society
Chestnut House
Wilby Road
Stradbroke
Suffolk
IP21 5JP
United Kingdom

Please contact us before sending a return so we can provide the appropriate return instructions.

Business Information
The Ember Society is a trading name of Sebastian James Group Limited.
Company number: 17282031
Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom
Email: info@embersociety.co.uk
Telephone: 0330 043 9740